LuminaForge

LuminaForge Apps LLP

Cancel & refund

Last updated

Every subscription in our apps is billed by Apple, so cancellations and refunds are handled through your Apple ID rather than by us. Here is exactly where to go — and what to do if Apple says no.

01Cancel a subscription on iPhone

Cancelling stops the next renewal. You keep access until the end of the period you have already paid for.

  1. Open the Settings app.
  2. Tap your name at the top.
  3. Tap Subscriptions. If you do not see it, tapiTunes & App Store, then your Apple ID, thenView Apple ID, sign in, and scroll to Subscriptions.
  4. Tap the LuminaForge subscription you want to manage.
  5. Tap Cancel Subscription. If there is no Cancel Subscription button, the subscription is already cancelled and will not renew.

02Request a refund from Apple

Apple, not LuminaForge, processes refunds for App Store purchases. If it has been less than 48 hours since the purchase, you can request one directly. This does not apply to annual subscriptions that included a 3-day trial.

  1. Go to reportaproblem.apple.com and sign in with your Apple ID.
  2. Find the LuminaForge app or subscription in your purchase history.
  3. Choose Request a refund and select a reason.
  4. Submit the form. Apple usually replies within 48 hours, and can take up to a few days.

03If Apple declines

Write to us athelp@luminaforgeapps.com with your order number from Apple’s receipt email and a sentence about what happened. We will look at it and, where we can, put it right. We answer within one working day.

04Deleting your data

Cancelling a subscription does not delete your data. If you want your data removed as well, say so in the same email and we will action it — see thePrivacy policy for what we hold and for how long.